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F.A.Q and Shipping

Frequently Asked Questions

What methods of payment are accepted?

We accept Paypal and the following credit cards:

-Visa

-Mastercard

-American Express

-JCB

-Discover

-Diners Club

I received my order but did not receive a paper receipt? 

At The Boho Begonia we strive to help the world in any way we possibly can, to avoid wasting trees on receipts that can be delivered electronically we send all of our receipts via email. 


How much is shipping?

All domestic United States orders will ship for $4.99. International orders are $6.99. All shipping prices are flat rates, meaning no matter how many items you order there will not be any extra fees added on to your total.

Are all orders accompanied with a tracking number?

All domestic United States orders will be accompanied with a tracking number. For international orders, you can track your package until it leaves the United States. Once international orders leave the United States they are no longer trackable. International orders do have the option to upgrade shipping to include international tracking and signature confirmation, ensuring your packages safe arrival to your doorstep. International shipping upgrade is only $3.11 on top of what you already paid for shipping, totaling out at $10.10.

When will my order be shipped?

All orders placed before 8AM MST will be shipped the same day. Orders placed after 8AM will be shipped the following day. United States orders take 3-9 business days. International orders take 1-4 weeks.

My package has taken longer than estimated, what should I do?

If your package has not arrived, and it has been at least 7 days past the estimated delivery date please contact us and we will contact the USPS to find out why your package has not yet been delivered. All packages are insured, so if your package is lost we can either refund your order or send you another package to replace the one that was lost.

I entered the wrong address at checkout, what should i do?

Contact us immediately, we will make sure your package is sent to the correct address.

Can i return my item?

If for any reason you are not satisfied with your purchase, contact us.Due to sanitation precautions, we cannot refund or exchange body jewelry. This health standard which is harbored by all body jewelry industries is in place to protect the health of customers worldwide. The only time returns for body jewelry are accepted is if the jewelry arrives damaged. For all other items returns are accepted within 7 days of your packages arrival.  If you return your purchase, you will receive a full refund (excluding shipping). Once your package arrives, you will have 7 days to contact us if you want a refund, if you contact us past the 7 days your package will no longer be eligible for a refund.

My purchase arrived damaged?

If your item arrives and it is damaged, please send us details along with a photo within 7 days of receiving your item. Please send us the damaged item, and we will either refund your purchase or send you a replacement free of charge.

I broke my item, can i get a refund?

Only items that arrive damaged are eligible for a refund.

INTERNATIONAL ORDERS:

Once an order leaves the United States, the USPS has no control over how international post offices operate business. If you are in any country besides the United States, The Boho Begonia encourages you to contact your local post office and ask if there are any additional fees on incoming packages shipped from the United States. The Boho Begonia is not responsible for any additional fees placed on international orders.